Our commitment to ensuring every user of our mobile VAS services is treated with fairness, clarity, and respect — especially those who may need additional support.
This document outlines Enyo Global Technologies Private Limited's commitment to safeguarding and supporting vulnerable consumers who access mobile content and value-added services (VAS) through their mobile phones.
We recognise that certain users may require additional consideration, and this policy sets out the standards and procedures we apply to ensure every consumer is treated fairly, with clarity and respect throughout their service experience.
In the context of mobile VAS usage, vulnerable consumers may include:
We are committed to ensuring that vulnerable consumers:
All service messages, prompts, and subscription flows are designed using simple, jargon-free language. Charges and service terms are communicated clearly and transparently.
All subscriptions require explicit user consent through standardised mechanisms — confirmation via SMS, IVR, or landing page — before any charge is applied.
Consumers can easily deactivate any service through accessible and clearly communicated channels, with confirmation provided immediately upon request.
Vulnerable users can access trained support staff for personalised assistance. Extra care is taken to identify distress, confusion, or lack of understanding during interactions.
Mobile interfaces and support channels are optimised for accessibility, including options like voice instructions and simplified user flows, ensuring no consumer is left without meaningful access to support.
If you need support or wish to raise a concern, our customer care team is available during business hours (10:00 AM – 6:00 PM IST, Monday to Friday).
We regularly assess our VAS user experience and customer support systems to better serve vulnerable consumers, ensuring they are not misled, overcharged, or enrolled in services without full understanding. This policy is reviewed at least annually and updated whenever changes to our services or regulatory requirements make this necessary.
| Name | Rohit Pandit |
| Title | Director |
| Company | Enyo Global Technologies Private Limited |
| Date | 21 May 2025 |
| Signature |
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